Join us at SEACOM

The successful candidate will report to the Head of Products & Solutions – East Africa, and will be responsible for, inter alia, the following:

Key Responsibility: Presales

Core Tasks:

• Solution Presentations: Prepare and deliver compelling product demonstrations and presentations that showcase SEACOM's offerings and address the customer's pain points effectively.
• Proposal Development: Collaborate with the sales team to create detailed proposals and respond to Request for Proposals (RFPs) with accurate and customized technical solutions.
• Technical Consultation: Act as a trusted advisor to customers, offering technical insights and recommendations to solve complex business challenges including addressing customer pain points with technical solutions across various technologies such as Networking, Cloud, Cybersecurity, AI, Managed Services amongst others.
• Proof of Concept (PoC) Support: Facilitate and manage PoC engagements, ensuring the successful implementation of the solution and demonstrating its value to the customer.
• Deployment and support of SEACOM solutions, working alongside the dedicated service delivery team to ensure seamless implementation and exceptional customer support.
• Documentation: Create detailed technical documentation, including architecture diagrams, implementation guides, and best practices, to support the deployment and ongoing management of solutions.

Key Responsibility: Vendor Management

Core Tasks:

• Vendor and Technology Evaluation: Research and evaluate third-party technologies and vendors to identify the best-fit solutions for specific customer requirements. Key focus areas include networking, cloud & security. Specific OEMs include but not limited to Cisco, Fortinet, Zscaler, Microsoft, AWS etc.
• Competitive Analysis: Stay updated with the latest industry trends and competitors' offerings to provide insights on positioning the managed services effectively including potential product differentiators.
• Developing relationships and capabilities with 3rd party suppliers across SEACOM market territories as required to support assigned products. This includes pursuing relevant certifications to ensure OEM partnership status is retained.

Key Responsibility: Relationship Building

Core Tasks:

• Collaboration with Internal Teams: Work closely with the engineering, product management, and operations teams to ensure the proposed solutions are feasible and align with SEACOM's capabilities.
• Customer Relationship Building: Establish strong relationships with key customer stakeholders, becoming a trusted technical point of contact.

Key Responsibility: Product Management

Core Tasks:

• Assist in pricing strategy development and packaging options for new and existing products including identification and assessment of projects that could lead to market growth as well as projects that projects that could reduce cost of products.
• Support product launches and go-to-market activities, including marketing collaterals, sales training, and customer communications.
• Monitor product performance, usage metrics, and customer feedback to identify areas for improvement and optimization including pricing readiness, margin analysis, approved T&C’s & training of sales teams.
• As part of the product & solutions team, you will collaborate closely with the engineering team throughout the product development lifecycle, ensuring the timely delivery of features while upholding stringent quality standards.
• Assist product managers in defining and refining the product roadmap based on market research, customer feedback, and business objectives. This includes the development of business cases with stakeholders that leads to a decision.
• Documentation: you will be responsible for preparation and maintenance of detailed product documentation, including specifications, feature descriptions, collateral review for assigned products including T&Cs, training packs, marketing material, rate cards, competitor analysis and other related material and user guides.
• Continuous Improvement: Continuously review and enhance existing solution offerings, keeping abreast of emerging technologies and market trends.

Key Responsibility: Strengthen our Culture

Core Tasks:

• Live the SEACOM brand by modeling our mission, vision & values.
• Constantly develop knowledge of SEACOM as a business, its products and network, for the benefit of own growth and the growth of the customer
• Attend required training & workshops.
• Maintain certifications.
• Build professionalism, loyalty and commitment within the team.
• Communicate actively and effectively resolve any potential conflicts that may arise.
• Drive initiatives leading to increasing efficiency and effectiveness of the team.
• Exhibit a strong customer-centric approach.
• Carry out any other lawful and reasonable instructions.

EDUCATION:

• Degree in Engineering, IT, Computer Science or equivalent.
• Relevant OEM certification: networking, cloud, security advantageous

SKILLS, KNOWLEDGE & EXPERIENCE:

• Experience in the ISP / ICT services environment is an essential requirement. It would be advantageous to have experience with networking, cloud, AI (Artificial Intelligence) and cyber-security solutions.
• Must have demonstrated prior ability to engage with a variety of stakeholders including but not limited to end users and customers.
• Ability to resolve conflicts, escalating where necessary.
• Must be proficient with MS Excel, Exchange, Word, PowerPoint & Visio
• Must have a reasonable affinity to adopt new software platforms or programs.
• Strong analytical and problem-solving skills, with the ability to use data to drive decisions.
• Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and customers.
• Detail-oriented and highly organized, capable of managing multiple tasks and projects.
• Passion for technology and a strong interest in staying current with industry trends.

​REQUIRED KEY COMPETENCIES/ATTRIBUTES:

Industry Competencies

• Extensive knowledge of technology relevant to supported lines of business.
• Ability to identify opportunities, interpret market structures, and to synthesize information into a meaningful customer value proposition

Professional Competencies

• Commercially & technically driven.
• Highly developed communication Skills
• Ability to effectively collaborate and team with others.
• Ability to effect and drive change initiatives
• Ability to train, develop and inspire people and teams
• Pro-active and takes initiative
• Attains results
• Achievement and customer oriented
• Ability to work Independently when required
• Innovative and driven
• Ability to effectively collaborate and team with others.

Interested people should please submit an updated and condensed CV by clicking Apply Now.